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CASINO REWARDS HELP!

Casino Rewards RSS Feed

At Casino Rewards we have made an RSS feed for you which will mean that it is now a lot easier for you to receive promotions and important information. Click here for more information regarding the RSS Feed.


Adding Casino Rewards To Your Email Safe List

Make sure you never miss out on any of the great promotions and rewards we offer at Casino Rewards by adding us to your safe list today.
Click here for more information regarding Adding Casino Rewards To Your Email Safe List.


Bonus Account System

At Casino Rewards we have made some changes which will mean that it is now a lot easier for you to control your money.
Click here for more information, FAQs and Terms and Conditions regarding the Bonus Account system.


Our Help FAQ

 What is the VIP club loyalty program?  How do I join?  What is my username and password?
 What if I forget my VIP password?  How do I earn points?  What is CasinoRewards?
 How do I check my VIP account balance?  How do I redeem points?  How long does it take to get the credits into my account?
 What if I can’t login to the VIP Club?



If you have a question that is not answered, please contact us.

CASINO REWARDS FAQ

What is the VIP club loyalty program?
When you play at A Casino Rewards Affiliated casino you'll be awarded VIP loyalty points. Every 100 points is worth a dollar in chips. There are also numerous promotions which earn you VIP points. Just like frequent flyer points, the VIP loyalty program rewards players for their loyalty. The more you play the more rewards you get and since they're your points we put you in control of them. You can go to the VIP club and check your account at any time. Other casinos make you wait until they're ready to give you credit. We let you do it at any time. As long as you've got 1000 points in your account you can cash in when you want to. And even better yet all transactions are done in Real Time!

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How do I join?
All real players are automatically members. Shortly after you join A Casino Rewards Affiliated casino, you'll receive an email which you can click on or cut and paste in to your browser. This will send you to the Casino Rewards page where you'll be prompted to setup a VIP password. For security reasons we recommend you use a different password than the one you use at the casino. Once you click on the set password button you're ready to start using the system.

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What is my username and password?
Your username at the VIP club is different than your casino username. Your VIP username is automatically set as your firstname_lastname in exactly the same way that you registered when you joined the casino. So if you entered spaces or initials when you joined these must be entered in your username when you login at the VIP club. Your password is set when you join the VIP club and for security reasons we recommend using a different one than your casino password.

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What if I forget my VIP password?
If you forget your password or it's not working, make sure you are entering it in the correct case as passwords are case sensitive. If that doesn't work please fill in this form. Once you click submit, an email will be sent to you. This email could take up to two hours to arrive although it will normally be there within a few minutes. The email will have your password in it or if you have not set one up a link in it that you can either click on or cut and paste into a web browser. This link will log you into the VIP section and prompt you to setup a new VIP password. This new password won't change the password you use for entering the casino.

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How do I earn points?
Every time you play at the casino as a real player you earn VIP points.

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What is Casino Rewards?
Casino Rewards is like the airline alliance programs and it has dramatically changed the way players can earn and redeem loyalty rewards. Different casino’s are members of the Casino Rewards program and points you earn on any Casino Rewards member site are added together into your single VIP account. Better still you can redeem your VIP points at any casino that is a member of the Casino Rewards program. Once you sign up as a real player at A Casino Rewards Affiliated casino you automatically start earning points in your VIP account. Every month we’ll run promotions that add additional points to your account such as the weekend 2000 point reward for purchasing $100. That's worth $20. You’ll be amazed how quickly your points accumulate and you can cash them in at any time and they’ll be automatically added to your casino account.

And if you sign up at one of the other Casino Reward sites your points really multiply.

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How do I check my VIP account balance?
Log into the VIP Club by clicking on the VIP button/tab either at the casino or on the Casino's website and enter your username and password. You'll come to your personal VIP page which will show you how many points you've earned since you joined the casino, how many points you've got to cash in, and how many points you need before you can cash in. You can even click on the statement button to view a history of your VIP points account.

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How do I redeem points?
You can redeem your points for casino credits at any time although you can only redeem in 1000 points lots. In addition, those who've earned the most VIP points will be eligible for bigger and better promotions. To redeem points for credits at the Casino login into the CasinoRewards VIP site and if you have enough points available the cash button will be green. Once you click on the button you will be asked to confirm and then you are finished.

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How long does it take to get the credits into my account?
The credits should be in your account within 5 miniutes but please allow 2 hours for them to be credited to your account.

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What if I can't login to the VIP Club?
Firstly check that you have entered the correct username and that it is the same as how you entered the data when you joined the casino. Check that the password you are entering is correct remembering that it is case sensitive so if the Caps Lock is on it may be changing the case of your entry.

If your browser has cookie functionality turned off then you will not be able to enter the VIP club. In addition some old versions of Internet Explorer and Netscape may not be able work with the site. In this case you can try the no cookies version although it doesn’t have all of the functionality of the full cookie version VIP club.

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